1. Information We Collect
When you use Kashi Florals, we collect information to provide a smoother experience. This includes:
- Personal information (name, phone, email) provided at checkout.
- Delivery addresses you save for future orders.
- Order history and preferences.
- Payment information, processed securely through our payment partners — we do not store full card numbers.
- Device and browser information for site optimization.
2. How We Use Your Information
- To process and deliver your orders across Varanasi.
- To send order updates via SMS, WhatsApp and email.
- To respond to customer support requests.
- To improve our catalog, designs and delivery operations.
- To send occasional promotional offers — only if you've opted in.
3. Information Sharing
We do not sell your personal information. We share data only with:
- Delivery partners — to deliver your order.
- Payment processors — for secure transactions.
- Service providers who assist with our day-to-day operations (e.g. email, SMS, analytics) under strict confidentiality.
4. Data Security
We use industry-standard security including SSL encryption, tokenized payments and periodic access reviews to protect your data.
5. Your Rights
You have the right to:
- Access the personal data we hold on you.
- Correct anything inaccurate.
- Ask us to delete your account and associated data.
- Unsubscribe from marketing communications at any time.
6. Contact Us
For privacy-related queries, please visit our Contact Us page and we'll respond within two working days.
